Lead Software QA Analyst

We're hiring a Senior Software QA Lead to champion quality across enterprise ERP and web-based systems, and help shape what AI-powered testing looks like at scale.

If you bring 10+ years of software quality assurance expertise, hands-on ERP testing experience, and a forward-thinking mindset about LLM-assisted test automation, this is a high-impact role where your work directly protects critical business operations.

SALARY: $105-130K
This role is HYBRID in Buffalo NY.

*Must accommodate minimum of 3 days onsite*

What You'll Do — Key Responsibilities

• Drive testing practices to catch defects earlier in the development cycle, reducing downstream costs and rework.
• Design and implement LLM-assisted manual testing frameworks, including AI-generated test scripts with human validation oversight.
• Build and execute comprehensive manual test plans for ERP systems and web-based applications, validating critical business workflows and data integrity.
• Develop scalable test case libraries, testing procedures, and compliance documentation aligned with organizational quality standards.
• Lead UAT coordination with business stakeholders. Facilitate test sessions, consolidate results, and deliver production readiness recommendations.
• Establish QA standards for AI-generated test coverage, ensuring LLM outputs meet defined organizational quality thresholds.
• Mentor QA team members on manual and automation testing techniques, defect investigation, and enterprise system domain knowledge through hands-on coaching.

What You Bring — Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 10+ years of software quality assurance experience, including 2+ years in a senior or lead testing role
• 3+ years of hands-on enterprise systems testing experience with SAP, PeopleSoft, ServiceNow, or comparable ERP platforms
• Demonstrated expertise in manual testing methodologies and defect lifecycle management
• Proficiency with defect tracking and test management tools such as JIRA with Zephyr Scale or equivalent
• 1+ years applying AI/LLM technologies to QA workflows, including test generation, defect analysis, and knowledge management
• Experience with prompt engineering to build AI-assisted testing procedures with appropriate human oversight
• Proven ability to mentor QA teams, define quality standards, and balance automation with manual testing rigor

Bonus Points (not required)

• Hands-on experience with test automation frameworks (TestComplete, Selenium, or equivalent), performance testing tools (LoadRunner, JMeter), or API testing (Postman, REST Assured)
• Python or JavaScript scripting for test automation and AI integration, including experience with LLM APIs (OpenAI, Anthropic Claude, Azure OpenAI)
• Familiarity with CI/CD pipelines (Jenkins, GitLab) and version control (Git) within testing environments

Benefits include:

• Annual Bonus Program
• Low-cost medical, dental premiums
• Very generous Paid Time Off
• 401K match plus additional Company Funded Retirement Savings Account (even if you don't contribute to 401K)
• Leadership training program
• Management that is dedicated to your career success and flexible when life happens
• Positive/collaborative work culture

Pay: $105,000.00 - $130,000.00 per year

Application Question(s):

• What salary range are you looking for?

Education:

• Bachelor's (Required)

Experience:

• software quality assurance: 10 years (Required)
• Senior or Lead : 2 years (Required)

Location:

• Buffalo, NY 14221 (Required)

Work Location: In person